Turn customer feedback into action across every branch
Codexa unifies surveys, reviews, and operational insights in one command center. Build branded forms, monitor live responses, and keep every role aligned across companies, regions, and cities.
Brands supported
0
Daily alerts
0
Avg. response time (hrs)
0
New Feedback
2 mins ago • Manhattan Branch
"The sea bass was exceptional, but service was slightly slow tonight."
What you'll get from day one
Core modules already live
Everything you need to run multi-location feedback today — no placeholders, no promises.
Live performance
See ratings, response volume, and alerts roll in by location.
Unified governance
Control roles, permissions, and access by company and branch.
Action-ready insights
Turn feedback into tasks with clear escalation paths.
Intelligence at scale.
One platform to unify every customer touchpoint across your entire portfolio.
Real-time alerts
Monitor the reviews stream in real time. Escalations are flagged instantly so managers can resolve issues before they go public.
Avg response time
2.4 hrs
Escalations today
14
Auto-resolved
62%
Alert queue
3 criticalCRITICAL: SoHo wait-time spike
Assigned to: GM • 6 min ago
WARNING: Midtown 3-star trend
Assigned to: Ops • 18 min ago
RESOLVED: Uptown follow-up sent
Closed • 42 min ago
Survey builder
Create multi-step forms with branching logic, branded themes, and QR-ready public links in minutes.
Multi-company dashboard
Benchmark performance across every company, region, and branch in one unified view built for leadership.
Manhattan
4.8
↑ 12% vs LY
SoHo
4.2
↑ 12% vs LY
Platform pillars
Every operational layer, connected.
Codexa connects surveys, review streams, and operational hierarchy so HQ and frontline teams stay aligned.
- Company, region, city, and branch management
- Role-based access with permissions and admin tools
- Live review stream with filters and escalation views
- Survey responses and analytics tied to each location
Survey creation
Design multi-step forms with branching, themes, and QR links.
Reviews hub
Search, filter, and inspect every response in one place.
Response analytics
Track ratings, response volume, and sentiment trends.
User & role control
Assign roles, permissions, and company access in minutes.
Branch operations
Manage regions, cities, branches, and assignments at scale.
Public form access
Share branded public links with QR codes for fast capture.
How it works
Launch in days, not quarters.
01
domainCreate your company
Set up brands, regions, cities, and branches in minutes.
02
edit_noteBuild your surveys
Design forms, set branding, and publish live links.
03
monitoringMonitor responses
Track ratings, comments, and escalations as they arrive.
04
task_altImprove outcomes
Assign roles, review trends, and act with clarity.
Business outcomes
Stop reacting to reviews. Start controlling the customer experience.
Codexa gives leadership teams a clear, shared view of service quality and the tools to protect brand standards across every location.
Increase customer satisfaction with instant visibility
Reduce negative public reviews by catching issues early
Empower branch managers with clear priorities
Standardize service quality and training goals
Make data-driven decisions with sentiment analytics
Trust and scale
Built for growing restaurant brands.
Role-based permissions, secure access, and multi-company controls keep every brand aligned while staying flexible for operators.
Operations teams love it
"We finally know what is happening in each branch before the public does. The alerts alone have saved our ratings."
VP of Operations, 46-location group
Ready to elevate your operations?
Join the leading restaurant groups using Codexa to master the art of guest feedback.
Contact us
Let’s build your feedback command center.
Tell us about your brands and locations. We’ll respond with a tailored walkthrough, pricing, and onboarding plan.